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SHAAZ JEWELS · LEGAL

Refund Policy

At Shaaz Jewels, your confidence in every purchase is as important to us as the craftsmanship behind each piece.

This Refund Policy explains the conditions, process and support available when you wish to return an eligible Shaaz Jewels product, request an exchange, or contact us regarding an issue with your order.

01. Same-Day Only

In this policy, “Shaaz Jewels”, “we”, “us” and “our” refer to SHAAZ JEWELS LLC. “You” and “your” refer to a visitor, customer, account holder or other person whose personal information we process.

This policy applies to the Shaaz Jewels website, our customer-support communications, WhatsApp conversations initiated through our website, and our related services. It should be read together with our Terms & Conditions, Cookies Policy, Shipping & Returns Policy and Refund Policy.

By using our website or providing information to us, you acknowledge the practices described in this policy. Where applicable law requires consent, we will seek it in the required manner.

We collect information that is reasonably necessary to operate our gems & jewelry business, provide our products, and support your experience with Shaaz Jewels.

Information you provide directly

  • Identity and contact details, such as your name, email address, telephone number, mobile number, billing address and delivery address.
  • Account information, including account credentials and saved preferences if you create an account.
  • Order and transaction information, such as products viewed or purchased, product specifications, delivery details, order history and returns-related information.
  • Communications you send to us, including enquiries, customer-support requests, messages sent through WhatsApp or other messaging platforms, reviews, feedback and other correspondence.
  • Information about a gift recipient where you choose to provide it, such as their name and delivery address. Please ensure you have permission to provide this information.

Information collected automatically

When you use our website, we may automatically receive technical and usage information, including your IP address, browser and device type, operating system, pages viewed, referring URLs, approximate location derived from IP address, and the date, time and manner in which you interact with the site. We collect this information through server logs, cookies and similar technologies.

Information from service providers

We may receive limited information from providers that help us process payments, prevent fraud, deliver orders, host the website, provide analytics or provide customer-service tools. We use this information only for the purposes described in this policy or otherwise communicated to you.

Depending on how you interact with us, we may use personal information to:

  • Operate and improve our website, products and customer services.
  • Create and manage your account, process transactions, confirm orders and arrange delivery.
  • Respond to enquiries, provide product guidance and communicate about orders, returns, repairs or other customer-service related matters.
  • Prevent, investigate and manage fraud, security incidents, misuse, chargebacks and other unlawful activity.
  • Maintain business, accounting, tax and regulatory records, including invoices where required.
  • Understand website performance and customer preferences, and improve our products, service and user experience.
  • Send marketing communications only where permitted by applicable law and in accordance with your preferences. You can opt out at any time.
  • Comply with legal obligations, enforce our terms and protect our rights, property, customers and business.

We do not use your personal information for a purpose that is incompatible with the reason it was collected unless we have a lawful basis or obtain consent where required.

We do not sell personal information as a business. We may share information with trusted third parties only where necessary to operate our business, fulfil your request or comply with law. These may include:

  • Website, hosting, security, analytics and technology providers.
  • Digital marketing, branding, creative and advertising agencies that assist us with brand development, website content, campaign delivery, customer communications, audience insights, analytics, social-media management and advertising. Where these providers process personal information on our behalf, they are permitted to use it only as necessary to provide authorized services to Shaaz Jewels and in accordance with applicable data-protection requirements.
  • Payment processors and fraud-prevention providers.
  • Shipping, logistics, customs and delivery partners, including providers used for shipments.
  • Enterprise-resource-planning, inventory and operational providers.
  • Professional advisers, insurers, auditors, banks, legal authorities and regulators where necessary.
  • A buyer, successor or adviser in connection with a merger, acquisition, restructuring, financing, sale of assets or similar transaction, subject to applicable law.

We require service providers to handle personal information appropriately and only for authorized services, except where they are independently responsible for their own processing under their privacy notices.

Payments will be processed through payment service providers displayed at checkout. We do not intend to store complete payment-card details on our own servers. Payment providers process your data under their own privacy terms and security practices.

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against accidental, unlawful or unauthorized access, loss, misuse, alteration or disclosure. However, no online service, transmission or storage system can be guaranteed completely secure. Please use strong account credentials where applicable and contact us promptly if you believe your account or information has been compromised.

Shaaz Jewels serves customers internationally. Your information may be processed in the countries where we, our suppliers or our service providers operate, including countries connected with product sourcing, fulfilment, technology, payment processing or delivery.

Data-protection laws in another country may differ from those in your country of residence. Where required, we take appropriate measures to protect personal information transferred internationally in accordance with applicable law.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, resolve disputes, prevent fraud, meet tax and accounting obligations, enforce agreements and comply with legal requirements. The appropriate retention period depends on the type of information and the reason we hold it.

When information is no longer needed, we will delete, anonymize or securely archive it in accordance with applicable law and our record-retention requirements.

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or a copy of your personal information. You may also withdraw consent where our processing relies on consent. These rights are not absolute and may be subject to legal conditions and exceptions.

To make a privacy request, contact us using the details in the Contact Us section below. We may ask for information to verify your identity before responding. We will not discriminate against you for exercising applicable privacy rights.

Marketing preferences

You can opt out of marketing emails by selecting the unsubscribe link in the email. You may also ask us to stop marketing communications by contacting us. Transactional communications, such as order confirmations, delivery updates, account notices or responses to your request, may still be sent where necessary.

We use cookies and similar technologies to enable core website functions, remember preferences, understand website usage and, where enabled and permitted, measure or personalize marketing. Cookies are small text files placed on your device by your browser.

You can manage cookies through your browser settings and, where available, through our cookie-preference tool. Blocking certain cookies may affect website features such as login, cart functionality or checkout. For further information, please review our Cookies Policy.

Shaaz Jewels offers gems and jewelry that may be purchased for, gifted to or worn by individuals of all ages, including children.

Where products are purchased for or gifted to a child, the transaction must be completed by the child’s parent or legal guardian, who is responsible for providing the order, billing, payment, contact and delivery information. We do not require a child to create an account or provide personal information in order to purchase, receive or wear our products.

Where it is necessary to collect limited information relating to a child, for example, a recipient name, a personalization detail or a delivery-related instruction, we will collect only the information reasonably necessary for the relevant order or service and handle it in accordance with applicable law.

Parents or legal guardians who believe that personal information relating to a child has been provided to us inappropriately may contact us. We will review the request and take appropriate action in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. We will publish the revised version on this page and update the “Last updated” date below. Where required by law, we will provide additional notice of material changes.

Contact Us

If you have a question about this Privacy Policy, wish to exercise a privacy right or want to update your details, please contact us.

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